FAQ's / Frequently Asked Questions
To place an order, simply browse our online store and add the desired products to your cart. Once you have finished selecting items, proceed to the checkout page where you can review your order and provide the necessary information for delivery. Complete the payment process, and your order will be confirmed.
We accept various payment methods, including debit/credit cards, PayPal, and online payment gateways. At checkout, you can select your preferred payment option and proceed with the secure payment process.
Shipping costs may vary based on the delivery location and the weight of the products. The exact shipping cost will be calculated and displayed at checkout before you finalize your order.
The estimated delivery time depends on your location and the shipping method chosen. Generally, we strive to process and dispatch orders within 1-2 business days, and delivery times typically range from 5 to 7 business days. Please note that unforeseen circumstances or external factors may occasionally cause delays.
Yes, we offer international shipping to select countries in Europe. During the checkout process, you can enter your delivery address to check if we deliver to your location.
Yes, once your order has been shipped, we will provide you with a tracking number and the courier’s details. You can use this information to track the progress of your delivery.
We take utmost care in packaging and delivering our products. However, if you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the order. We will arrange for a replacement or provide a refund, depending on the situation.
We accept returns for defective or damaged products. If you need to initiate a return, please contact our customer support team within 48 hours of receiving the order. We may require proof of the defect or damage. For more details, please refer to our Refund Policy.
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders already processed or shipped may not be eligible for cancellation.
Yes, we take pride in offering a wide range of authentic Indian brands and products. We source our inventory from trusted suppliers to ensure the highest quality and authenticity.
Yes, we offer bulk and wholesale purchases for certain products. If you are interested in making a bulk order, please send your order requirements to [email protected].
Once an order has been placed, it enters our processing system for efficient handling and shipping. Therefore, modifications to orders may not be possible. We recommend reviewing your order carefully before finalizing the purchase.
Yes, we appreciate our loyal customers. We offer a customer rewards program where you can earn points on your purchases and redeem them for discounts or special offers. Please visit our Rewards/Loyalty Program page for more details.
Absolutely! We value your feedback and suggestions. If you have any feedback regarding our products or services, or if you would like to suggest new products you would like to see in our store, please reach out to our customer support team. We appreciate your input.
Yes, we have a dedicated customer support team ready to assist you. If you have any questions, or concerns, or need assistance with your order, feel free to contact us via email, phone, or through our website’s live chat feature. Our customer support team will be happy to help you.
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are here to help and provide you with the best online shopping experience for Indian products in Europe!